Executive Summary
Global IT services and delivery executive with 20 years of progressive growth at HCLTech — rated Exceeds Expectations consistently throughout tenure. Currently owning a ~$45M annual managed services P&L across 35 manufacturing customers, directly leading 15 global delivery managers with 600+ FTE in scope.
Proven delivery outcomes include SLA compliance scaled to sustained 98–100%, ~$10M in account growth, and operations sustained across 50+ countries and 100,000+ devices. Leads Modern Ops transformation, drives digital change management, and personally champions AI tool adoption.
Core Competencies
Strategic Leadership
- Global service delivery & vendor management
- P&L ownership & budget management
- Executive stakeholder engagement
- Talent development & change management
Automation & AI
- Modern Ops transformation
- NetOps platform engineering
- AI tools adoption & team enablement
- Agentic AI use case identification
Modern Infrastructure
- Network services & EUC
- Multi-cloud (AWS, Oracle Cloud)
- Manufacturing vertical expertise
- Multi-region delivery models
Process Frameworks
- ITIL, SIAM & ScrumMaster (CSM)
- Service transition governance
- SLA compliance & process excellence
- Security-aware operations
Professional Experience
2023 – Present
Capabilities Director, Network Services
Dallas-Fort Worth / Global Delivery
- Own ~$45M annual P&L portfolio across 35 global customer environments (100,000+ devices).
- Architected NetOps automation platform; automated 35–40% of repetitive tasks, reducing manual effort by ~30%.
- Reduced P1/P2 incidents by 25–30% and MTTR by 40–50% via automated workflows.
- Elevated SLAs to sustained 98–100%, reducing executive escalations by >70%.
- Champion early-stage agentic AI transformation using HCLTech’s AEX platform.
2015 – 2023
Associate General Manager
Global Delivery
- Directed delivery for a Fortune-class global manufacturer (~$15–20M P&L) across 50+ countries.
- Contributed ~$10M incremental business revenue over 8 years via strategic expansion.
- Built multi-region delivery capabilities (US, Europe, India).
- Accelerated delivery maturity via structured automation pilots and ITSM standardization.
2012 – 2015
Group Manager
Global Delivery
- Managed infrastructure services for a national U.S. retailer (~$4M P&L).
- Led ServiceNow and CA Suite rollout across core ITSM workflows.
- Improved ticket handling efficiency by ~25% through optimization.
2006 – 2012
Transition Specialist & Prior Roles
India / U.S. / Global
- Progressed through Network Support, Service Desk, EUC, Delivery Manager.
- Specialized in U.S.-to-India service transitions, creating organizational offshore standards.
Certifications & Tools
Certifications
- Certified ScrumMaster® (CSM)
- Cisco Network Automation Essentials (2026)
- AWS Solutions Architect Associate
- Oracle Cloud Infrastructure Foundations (2022)
- ITIL Foundation & SIAM
Technical Tools
Education
- Leaders in Action
Harvard Business Impact Enterprise (2021) - B.Tech Information Technology
SRM Engineering College (2004)